Refund Policy
EPAIFA GENERAL TRADING L.L.C Last updated: 2026-08-14
LOCXAI sells credits that are consumed to generate videos. Because a generated video is delivered digitally and cannot be returned once you have it, this policy draws the line at delivery, not at purchase.
1. Unused credits
Credits you have purchased and not yet spent can be refunded within 14 days of the purchase date. Contact us at support@locxai.com with your order number.
Refunds are issued to the original payment method. Once approved, the credits are removed from your balance and the money is returned through the payment provider; allow up to 10 business days for it to appear, depending on your bank or wallet.
2. Credits already spent
A video costs credits the moment you confirm generation. From that point:
| Situation | What happens |
|---|---|
| Generation fails, or we cannot deliver the video | Credits return to your balance automatically. No action needed. |
| Video generated but not yet downloaded | Credits can be returned to your balance on request. |
| Video already downloaded | No refund. The product has been delivered. |
| You cancel a job before generation starts | Credits return to your balance. |
Returning credits to your balance is not a cash refund. It restores what you can spend on the service; it does not send money back to your card.
3. Cash refunds beyond unused credits
We do not operate an automated cash-refund process for consumed credits. If you believe you were charged in error — a duplicate payment, a payment for a service you never received, an amount that does not match what was quoted — contact us and we will review it individually. Genuine errors are refunded.
4. What is not refundable
- Videos you have downloaded.
- Credits consumed by a video you are unhappy with for creative reasons. You can regenerate using the credits you have; see the Terms of Service on how AI output works.
- Purchases older than 14 days where the credits remain unused and the account has been inactive — contact us anyway, we look at these case by case.
5. How to request a refund
Email support@locxai.com with:
- the email address on your account,
- the order number,
- what you are asking for and why.
We reply within 3 business days. If we decline, we tell you which clause applies and why.
6. Chargebacks
If something is wrong, contact us first. We would rather fix it than have it come back as a chargeback — chargebacks are slower for you and cost us the ability to resolve the actual problem. Nothing in this policy limits any right you have under the rules of your card scheme or payment provider.
7. Contact
EPAIFA GENERAL TRADING L.L.C Office 504, Sheikha Nada Ahmed Ali Al Thani Building, Al Buteen, Deira, Dubai, United Arab Emirates · P.O. Box 41264 Email: support@locxai.com
退款政策
EPAIFA GENERAL TRADING L.L.C（易派发通用贸易有限责任公司） 最后更新：2026-08-14
LOCXAI 售卖的是用于生成视频的积分。生成好的视频以数字形式交付，交付之后无法收回， 因此本政策以是否已交付划线，而不是以是否已付款划线。
1. 未使用的积分
已购买但尚未消耗的积分，可在购买后 14 天内申请退款。请发邮件至 support@locxai.com 并附上订单号。
退款原路退回。审核通过后，相应积分从余额中扣除，款项经支付服务商退回；到账时间取决于 你的银行或钱包，通常最长 10 个工作日。
2. 已消耗的积分
确认生成的那一刻积分即被扣除。之后：
| 情况 | 处理 |
|---|---|
| 生成失败，或我们无法交付 | 积分自动退回余额，你无需操作 |
| 视频已生成但尚未下载 | 可申请将积分退回余额 |
| 视频已下载 | 不予退款，商品已交付 |
| 生成开始前取消任务 | 积分退回余额 |
积分退回余额不是现金退款。它恢复的是你在本服务内的可用额度，不会把钱退回到你的 支付账户。
3. 超出未使用积分范围的现金退款
对已消耗的积分，我们不提供自动化的现金退款流程。如果你认为存在扣款错误——重复支付、 支付了但未收到服务、实扣金额与确认页展示金额不符——请联系我们，我们逐案核实。确属 错误的，我们退款。
4. 不可退款的情形
- 你已经下载的视频。
- 因创意效果不满意而消耗的积分。你可以用余下的积分重新生成；AI 生成结果的特性见 服务条款。
- 超过 14 天、积分仍未使用且账号长期未活跃的订单——仍可联系我们，逐案处理。
5. 如何申请
发邮件至 support@locxai.com，写明：
- 账号邮箱
- 订单号
- 你的诉求与原因
我们在 3 个工作日内回复。如果不予退款，我们会告诉你依据的是哪一条以及为什么。
6. 关于拒付（Chargeback）
有问题请先联系我们。我们更希望把问题解决掉，而不是让它变成一笔拒付——拒付对你更慢， 对我们则意味着失去解决实际问题的机会。本政策不限制你在卡组织或支付服务商规则下享有的 任何权利。
7. 联系方式
EPAIFA GENERAL TRADING L.L.C Office 504, Sheikha Nada Ahmed Ali Al Thani Building, Al Buteen, Deira, Dubai, United Arab Emirates · P.O. Box 41264 邮箱：support@locxai.com