A missing or late video
The email address on your account and the job reference shown in the app.
Contact
Talk to us
One mailbox, monitored by a person. Whether you are asking which pack to buy, chasing a video that has not arrived, or requesting a refund, write to us and you will get a real answer.
Support
-
Email
-
Response timeWithin 3 business days
-
LanguagesEnglish · 中文
Registered office
EPAIFA GENERAL TRADING L.L.C
Office 504, Sheikha Nada Ahmed Ali Al Thani Building,
Al Buteen, Deira, Dubai, United Arab Emirates
P.O. Box 41264
Trade Licence No. 1381714 · Tax Registration Number 104632549200003
This is a registered office, not a walk-in support centre. For anything about your account, email us — it is faster.
What to include
These details let us answer in one reply instead of three.
A refund request
Your account email, the order number, and what you are asking for and why. See the Refund Policy.
A payment problem
The order number and the payment method used. If you were charged twice, tell us both amounts and dates.
Reporting misuse
The video or account concerned. Reports naming something specific are investigated within 3 business days.
Before a chargeback, write to us. If something is wrong with an order we would rather fix it — a chargeback is slower for you and removes our ability to resolve the actual problem. Nothing in this stops you exercising your rights under your card scheme or payment provider.